£3,000/ month
An illustrative monthly staffing budget
That adds up to
£36,000 a year.
Your people bring judgement, care and personal service. Give them more time for the work that needs a human touch.
Meet NeroPay AI ReceptionYour next customer
Your next customer
is calling.
Be ready to help.
Meet the AI receptionist that answers everyday questions, helps customers order or book, and brings your team in when a person is needed.
Watch demo · EnglishFor restaurants, appointments and everyday business calls.
AI ReceptionProduct illustration
Your business,
beautifully represented.A voice that feels like you.
beautifully represented.A voice that feels like you.
AI receptionistThanks for calling. I'm your AI receptionist. Would you like to place a collection order?
CustomerYes, two margherita pizzas to collect, please.
AI receptionistI'll check the options and total, then help you complete your order.
✓ Live menu → confirmed choices → secure checkout
AI receptionistThanks for calling. I'm your AI receptionist. How can I help with your booking?
CustomerDo you have a table for four on Friday evening?
AI receptionistI'll check your preferred time and the available tables before we continue.
✓ Live availability → booking rules → confirmation
AI receptionistThanks for calling. I'm your AI receptionist. What would you like to know?
CustomerCould someone call me back about your services?
AI receptionistOf course. May I take your name and the best time for our team to call you?
✓ Enquiry captured → callback ready for your team
Example conversations. Responses follow your setup and enabled services.
✓ Answers business questions✓ Orders and bookings✓ Multilingual voices✓ Human handover
Demo video English
See AI Reception
See AI Reception
in action.
Watch the demo in English, then call our AI receptionist to try a conversation for yourself.
Try the live demoTry a real conversation
Hear it for yourself.
Call our AI receptionist and ask about NeroPay card machines, payments or business software. This is our own NeroPay line, ready to take your questions 24 hours a day, seven days a week.
Which card machine suits my business?
What can NeroPOS do?
How do I get started?
0333 049 4380
NeroPay AI Reception · Available 24/7
Call and try AI Reception
Call charges depend on your phone provider.
A smarter way to cover the phoneMore time for people.
More time for people.
Less time on the phone.
Before adding another reception role, look at the calls your team handles every day. AI Reception can take care of routine questions and help customers take the next step.
That adds up to
A helpful first response.
A more focused team.
Put everyday calls into a connected workflow, with your instructions and your team in control.
- ✓Answer questions about hours, directions and services.
- ✓Help callers order or book through enabled NeroPay services.
- ✓Capture enquiries after hours, using your availability rules.
- ✓Hand over to a person or record a callback request.
£3,000 is an example staffing budget, not a quoted average salary or a guaranteed saving. Actual staffing costs and the work AI Reception can cover depend on your business.
Your voice & languagesYour business knowledgeYour hours & handover rulesYour connected workflows
A little help at the right momentKeep serving the customer
Keep serving the customer
in front of you.
The phone doesn't wait for a quiet moment. Give callers a useful first response while your team gets on with their day.
Take the call.
Keep the kitchen moving.
Help customers explore your menu, choose their options and start a collection or delivery order through NeroWeb.
Make the next
booking easier.
Check services and available times with NeroBooking. Follow your booking rules and explain any confirmation or payment steps.
Give questions
a helpful answer.
Share opening hours, directions, services and business information. Take a callback request when a conversation needs your team.
A conversation that goes somewhereFrom a phone call
From a phone call
to your everyday workflow.
Your receptionist works with your business tools, so the next step is more than a note on a desk.
- ✓Use your live NeroWeb menu, product options, conditions and stock rules.
- ✓Keep completed orders in your existing POS, kitchen display and printing flow, identified as AI Orders.
- ✓Send secure checkout, booking confirmation or receipt links by email or enabled SMS.
A connected order journeyAI Order
- 1Understand the request
Confirm the items, options, fulfilment details and total with the customer.
- 2Complete secure checkout
For card payments, the customer enters their details on a secure checkout page.
- 3Continue in NeroWeb
Completed orders follow your normal order, kitchen and receipt workflow.
Illustrative workflow. Availability and checkout follow your merchant settings.
Voice & welcome
Listen to voice previews and choose the greeting your customers hear.
Business knowledge
Add your services, location, FAQs and the details that make your business yours.
Hours & availability
Set opening hours and decide how to handle calls when you are closed.
Instructions & guardrails
Define what to ask, what to avoid and when to involve a person.
Languages
Choose supported languages and enable automatic language detection.
Conversations & privacy
Review transcripts and available recordings within your retention settings.
Sounds like your businessYou set the tone.
You set the tone.
You stay in control.
Make your receptionist welcoming, practical and specific to the way you work.
Pause ordering or booking intake when you are busy. Your receptionist can explain that the service is temporarily unavailable and offer a callback instead.
Call recording is optional and includes an announcement. Contact details are retained with customer permission.
A real person, when it matters“Can I speak
“Can I speak
to someone?”
Let callers reach your team during business hours through a configured UK number or SIP destination. If nobody answers, capture a callback request for follow-up.
Customer asks→Your team→Callback if needed
Better togetherConnect the services
Connect the services
your business needs.
Enable integrations in your workspace, then control what your receptionist can do. Each service follows its own setup and availability rules.
NeroWeb
Live menus, collection and delivery orders, secure checkout and your existing fulfilment workflow.
Orders & checkout ↗NeroBooking
Bookable services, available times and reservations that follow your own booking rules.
Bookings & reservations ↗NeroGym
Membership enquiries and callback requests for your gym, coaching or personal training team.
Membership enquiries ↗NeroTrade
Capture trade enquiries and callback requests, ready for the right person to follow up.
Trade enquiries ↗NeroConnect
Capture partner enquiries and let platforms control AI Reception visibility in connected-account menus.
Platform & partner support ↗Bring your own tools
Connect trusted custom API tools or MCP servers to extend your receptionist with business-specific workflows.
Continue with WhatsApp
Request a business number connection from your workspace. Assisted onboarding, verification and authorisation must be completed before messaging is enabled.
A guided start
Set up. Try it. Make it yours.
01
Build your reception
Activate a plan in your merchant workspace. Add business knowledge, a voice, opening hours and your handover preferences.
02
Connect your number
Choose an available UK reception number, or add more numbers for the same receptionist. You can also forward your current business number through your existing phone provider.
03
Test your customer journey
Enable the services you need, publish your settings and make a test call before switching on customer traffic.
Good questionsA little clarity
A little clarity
before you start.
Tell us how your business handles calls today. We'll help you understand where AI Reception can fit.
Talk to NeroPayWhat can an AI receptionist do for my business?
AI Reception can answer questions using your business knowledge, take callback requests, transfer calls to your team and use enabled NeroWeb and NeroBooking integrations for orders and bookings. You control the instructions and available services.
Can I have more than one reception number?
Yes. Manage numbers in your workspace and add additional numbers for the same receptionist. Available local, 0333, 0800 and 0808 numbers depend on current stock and verification. Any recurring charge is shown before you confirm. Numbers share the merchant's call allowance and concurrent-call limit.
Can I keep my current business phone number?
You can forward your existing business number to your reception number through your current phone provider. Available UK numbers and any verification requirements are shown during setup.
How do customers pay for a telephone order?
For card payments, customers complete a secure checkout link. Card details are entered on the checkout page, rather than spoken to the receptionist. Email or enabled SMS can deliver the link; SMS follows your merchant tariff.
Can callers speak to a real person?
Yes. Configure a UK transfer number or compatible SIP destination. During business hours, the receptionist can transfer the caller; unanswered transfers can create callback requests. Outside your hours, it can offer a callback.
Can I listen to calls and review transcripts?
You can review conversation details and transcripts in your workspace. Recordings are available for calls made with recording enabled and are announced in the greeting. Access follows your chosen retention period.
Can I connect WhatsApp?
You can request assisted WhatsApp onboarding in your workspace. Your business and number must be verified and authorised before messaging goes live. Available workflows depend on the integrations you enable.
What happens outside opening hours or when I am busy?
Choose how to handle closed hours, including answering questions and capturing callbacks or playing a closed message. You can pause ordering and booking intake independently. Call handling also follows your plan allowance, spending controls and configured call-duration limit.
How many calls can AI Reception handle at once?
The current service supports one live phone call at a time per merchant. You can set the maximum call duration up to ten minutes and manage your usage allowance and additional usage controls in the workspace.
Let the next call
move business forward.
Tell us about your business. We will help you explore the right voice, customer journey and integrations for your team.