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More than payments. More for your business.

Meet NeroPay AI Reception

A warm welcome.
Even when
you're busy.

An AI receptionist for your business calls. Answer everyday questions, take orders and bookings, and connect customers with your team.

Talk to our team See how it works

Your voice. Your opening hours. Your way of doing business.

AI ReceptionProduct illustration
Your business,
beautifully represented.A voice that feels like you.
AI receptionistThanks for calling. I'm your AI receptionist. Would you like to place a collection order?
CustomerYes, two margherita pizzas to collect, please.
AI receptionistI'll check the options and total, then help you complete your order.
Live menu → confirmed choices → secure checkout

Example conversations. Responses follow your setup and enabled services.

Answers business questions Orders and bookings Multilingual voices Human handover
A little help at the right moment

Keep serving the customer
in front of you.

The phone doesn't wait for a quiet moment. Give callers a useful first response while your team gets on with their day.

01 / RESTAURANTS & TAKEAWAYS

Take the call.
Keep the kitchen moving.

Help customers explore your menu, choose their options and start a collection or delivery order through NeroWeb.

02 / APPOINTMENTS & RESERVATIONS

Make the next
booking easier.

Check services and available times with NeroBooking. Follow your booking rules and explain any confirmation or payment steps.

03 / EVERYDAY BUSINESS CALLS

Give questions
a helpful answer.

Share opening hours, directions, services and business information. Take a callback request when a conversation needs your team.

A conversation that goes somewhere

From a phone call
to your everyday workflow.

Your receptionist works with your business tools, so the next step is more than a note on a desk.

  • Use your live NeroWeb menu, product options, conditions and stock rules.
  • Keep completed orders in your existing POS, kitchen display and printing flow, identified as AI Orders.
  • Send secure checkout, booking confirmation or receipt links by email or enabled SMS.
Explore NeroWeb
A connected order journeyAI Order
  1. 1
    Understand the request

    Confirm the items, options, fulfilment details and total with the customer.

  2. 2
    Complete secure checkout

    For card payments, the customer enters their details on a secure checkout page.

  3. 3
    Continue in NeroWeb

    Completed orders follow your normal order, kitchen and receipt workflow.

Illustrative workflow. Availability and checkout follow your merchant settings.
Voice & welcome

Listen to voice previews and choose the greeting your customers hear.

EnglishGermanFrench
Business knowledge

Add your services, location, FAQs and the details that make your business yours.

Hours & availability

Set opening hours and decide how to handle calls when you are closed.

Instructions & guardrails

Define what to ask, what to avoid and when to involve a person.

Languages

Choose supported languages and enable automatic language detection.

Conversations & privacy

Review transcripts and available recordings within your retention settings.

Sounds like your business

You set the tone.
You stay in control.

Make your receptionist welcoming, practical and specific to the way you work.

Pause ordering or booking intake when you are busy. Your receptionist can explain that the service is temporarily unavailable and offer a callback instead.

Call recording is optional and includes an announcement. Contact details are retained with customer permission.

A real person, when it matters

“Can I speak
to someone?”

Let callers reach your team during business hours through a configured UK number or SIP destination. If nobody answers, capture a callback request for follow-up.

Customer asksYour teamCallback if needed
Better together

Connect the services
your business needs.

Enable integrations in your workspace, then control what your receptionist can do. Each service follows its own setup and availability rules.

NeroWeb

Live menus, collection and delivery orders, secure checkout and your existing fulfilment workflow.

Orders & checkout ↗

NeroBooking

Bookable services, available times and reservations that follow your own booking rules.

Bookings & reservations ↗

NeroGym

Membership enquiries and callback requests for your gym, coaching or personal training team.

Membership enquiries ↗

NeroTrade

Capture trade enquiries and callback requests, ready for the right person to follow up.

Trade enquiries ↗

NeroConnect

Capture partner enquiries and let platforms control AI Reception visibility in connected-account menus.

Platform & partner support ↗

Bring your own tools

Connect trusted custom API tools or MCP servers to extend your receptionist with business-specific workflows.

Continue with WhatsApp

Request a business number connection from your workspace. Assisted onboarding, verification and authorisation must be completed before messaging is enabled.

A guided start

Set up. Try it. Make it yours.

01

Build your reception

Activate a plan in your merchant workspace. Add business knowledge, a voice, opening hours and your handover preferences.

02

Connect your number

Choose an available UK reception number. You can also forward an existing business number through your current phone provider.

03

Test your customer journey

Enable the services you need, publish your settings and make a test call before switching on customer traffic.

Good questions

A little clarity
before you start.

Tell us how your business handles calls today. We'll help you understand where AI Reception can fit.

Talk to NeroPay
What can an AI receptionist do for my business?

AI Reception can answer questions using your business knowledge, take callback requests, transfer calls to your team and use enabled NeroWeb and NeroBooking integrations for orders and bookings. You control the instructions and available services.

Can I keep my current business phone number?

You can forward your existing business number to your reception number through your current phone provider. Available UK numbers and any verification requirements are shown during setup.

How do customers pay for a telephone order?

For card payments, customers complete a secure checkout link. Card details are entered on the checkout page, rather than spoken to the receptionist. Email or enabled SMS can deliver the link; SMS follows your merchant tariff.

Can callers speak to a real person?

Yes. Configure a UK transfer number or compatible SIP destination. During business hours, the receptionist can transfer the caller; unanswered transfers can create callback requests. Outside your hours, it can offer a callback.

Can I listen to calls and review transcripts?

You can review conversation details and transcripts in your workspace. Recordings are available for calls made with recording enabled and are announced in the greeting. Access follows your chosen retention period.

Can I connect WhatsApp?

You can request assisted WhatsApp onboarding in your workspace. Your business and number must be verified and authorised before messaging goes live. Available workflows depend on the integrations you enable.

What happens outside opening hours or when I am busy?

Choose how to handle closed hours, including answering questions and capturing callbacks or playing a closed message. You can pause ordering and booking intake independently. Call handling also follows your plan allowance, spending controls and configured call-duration limit.

How many calls can AI Reception handle at once?

The current service supports one live phone call at a time per merchant. You can set the maximum call duration up to ten minutes and manage your usage allowance and additional usage controls in the workspace.

Your next great
first impression.

Give your callers a helpful welcome, and give your team a little more room to focus.

Explore AI Reception